Terms and Conditions

1. General

These conditions apply to every offer, treatment, training and transaction between AYVA and a customer to which AYVA has declared these conditions applicable, insofar as the parties have not deviated from these conditions expressly and in writing.

 

2. Appointments

The customer must notify AYVA as soon as possible, but no later than 2 working days prior to the appointment, by telephone, email or message.

 

After receiving this message, AYVA will confirm this. If the customer does not or not timely fulfill this obligation, AYVA is entitled to charge the entire agreed amount to the customer. If the customer comes to the practice more than ten minutes later than the agreed time, AYVA may refuse the treatment and charge the entire agreed amount. The customer is at all times responsible for fulfilling the agreement made. Both parties do not have to comply with these obligations if they are hindered by force majeure. Force majeure includes what the law and case law says about it.

 

3. Payment

AYVA lists all prices of treatments visible on the website. The reported prices include VAT, unless stated otherwise. Offers in advertisements are valid for the specified duration. Immediately after the treatment, the customer must pay for the treatment and any products in cash or by pin.

In case of a missed appointment, the entire amount will be charged. An invoice will be sent which must be paid within 7 days at the latest. When the payment term is exceeded, two reminders will follow. If the invoice has not been paid after this, AYVA will hand over the invoice to a collection agency. The associated costs are for the customer.

 

In the event that the customer has previously had permanent make-up done, she is obliged to notify AYVA in advance of making an appointment, as indicated in the appointment process and in the confirmation email. In some cases it is not possible to carry out a treatment with old permanent make-up. In the event that this is not discussed in advance, the full amount will be charged.

 

The customer is obliged to pay the full amount when making an appointment and agrees to this.

 

4. Personal data & privacy

Before the first treatment, the customer provides AYVA with all data, of which AYVA indicates that they are necessary or of which the customer should reasonably understand that they are necessary for the careful execution of the treatments. AYVA includes the personal data of the customer in the administration. AYVA handles the confidential data of the customer in accordance with the guidelines in the Personal Data Protection Act. AYVA will not sell or rent customer data to third parties without prior written consent from the customer.

 

5. Confidentiality

AYVA is obliged to maintain the confidentiality of all confidential information that the customer has communicated during the treatment. Information is considered confidential if this has been communicated by the customer or if this arises from the nature of the information. The confidentiality lapses if, on the basis of a statutory provision or a court decision, AYVA is obliged to provide the confidential information to third parties.

 

6. Liability

AYVA is not liable for damage, of whatever nature, caused by AYVA based on incorrect and / or incomplete information provided by the customer about relevant physical disorders, use of medication, work or leisure activities. AYVA is not liable for loss, theft or damage to personal belongings that the customer has brought to the practice.

 

Until 2 weeks after the treatment, you should not come into contact with the sun. AYVA is not liable for faster fading if you still want to go on holiday during the summer months after the treatment.

 

7. Damage and theft

AYVA has the right to claim compensation from the customer if the customer damages furniture, equipment, products or other property. AYVA always reports theft to the police.

 

8. Complaints

If the customer has a complaint about the treatment or a product, this must be reported to AYVA as soon as possible, but within two working days after discovery. AYVA will send a confirmation upon receipt of the notification. AYVA will provide the complainant with an adequate answer within five working days. If a complaint is justified, AYVA will carry out the treatment again as agreed, unless this has become demonstrably pointless for the customer. If AYVA and the complainant cannot reach an agreement, the complainant can submit the dispute to the legislator or mediator.

 

9. Good behavior

In practice, the customer should behave properly according to generally accepted standards. If the customer continues to display improper behavior after repeated warnings, AYVS has the right to refuse the customer access to the salon without stating reasons.

 

10. Cancel

It is not possible to cancel a booked appointment or training. Down payments will not be refunded under any circumstances. We offer the option to postpone this appointment once to another available date. For appointments, this must be agreed and confirmed by AYVA 5 days in advance.

 

11. Images

Before the treatment, you will be asked whether the customer gives permission to take photos and / or videos. These are used for promotional purposes. If permission is not given, we will not use images of the customer.